Reference

How fotafot Handles Your Personal Data

This Privacy Policy sets out exactly what personal data we collect when you open an account with us, how we use it, and the choices you have over…

Data collected only for account operationUPI, Paytm, PhonePe transaction records kept securelyYou may request your data at any timeRetention periods set by Indian lawNo data sold to third parties
Explore the Lobby Read FAQ
fotafot How fotafot Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete the personal data we hold about your account, reach out through any of the channels below.

Email Privacy Request Send a written request to our privacy email address.
Live Chat Support Our account support chat is available daily.
In-Account Privacy Centre Log in and navigate to Account Settings, then Privacy Centre to download your data…
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, Security and Retention

We have built account security and data handling practices around the day-to-day reality of how accounts in India are used — from PhonePe top-ups late at night to Speed Baccarat sessions on…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most. You may decline non-essential cookies via the cookie banner shown on your first visit, and this choice is saved to your account preferences.

Account Security Measures

Passwords are hashed using industry-standard algorithms and never stored in plain text. Two-step verification is available from your account security settings and we recommend enabling it, especially if you access the account across multiple devices.

Transaction Data Retention

Records of UPI, Paytm, and PhonePe transactions are retained for as long as required by applicable Indian financial regulations. Once the mandatory retention window closes, we delete payment records from active storage within 30 days.

Third-Party Data Sharing

We share data only with payment processors needed to complete your deposit or withdrawal, and with identity verification providers required by law. We do not sell, rent, or trade your data with advertisers or data brokers under any circumstances.

Your Right to Request Changes

You may ask us to correct inaccurate data, restrict how we process it, or delete it entirely where no legal retention obligation applies. Submit your request via the in-account Privacy Centre or by email and we will confirm the outcome in writing.

Who to Contact for Data Queries

Our designated data contact can be reached through the privacy email listed in the support section above. For urgent security concerns — such as suspected unauthorised access — use the live chat channel for the fastest response.

Common Questions About Your Data at fotafot

These questions cover the data rights and privacy practices we hear about most from account holders in India. If your question is not listed here, the privacy team is reachable via the contact paths in the section above.

We collect your name, email address, phone number, and identity documents needed to verify your eligibility under local law. We also log your device type, IP address, and session activity to keep your account secure.

Each transaction reference, amount, and timestamp is stored in encrypted databases. Only authorised staff who need the data to resolve a dispute or complete a verification can access payment records tied to your account.

Yes. Log in, go to Account Settings, then Privacy Centre, and select the data export option. We compile your account data, transaction history, and communication logs into a downloadable file within 48 hours of your request.

We retain identity and financial records for as long as Indian financial regulations require after account closure. Once that period ends, we delete your data from active systems within 30 days and confirm deletion to you by email.

We share data only with payment processors like UPI, Paytm, and PhonePe to complete transactions, and with identity verification providers where the law requires it. We do not share your data with advertisers, data brokers, or marketing networks.

Submit a request through the in-account Privacy Centre or email our privacy team with your registered email and the specific correction or deletion you need. We respond within 72 hours and confirm the outcome in writing.

We use session cookies to keep you logged in, and analytics cookies to see which sections of the site are used most. You can decline non-essential cookies via the banner on your first visit; essential cookies cannot be disabled as they are required for login to work.

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